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Questions and information

 

Privacy & Security

RadiohausAmerica.com
is strongly committed to preserving the privacy and ensuring the security of our customers. This privacy statement lets you know about our policies for the collection and use of information about you and your transactions with us.

This is the web site of Radiohaus Radiocomunicação, www.radiohausamerica.com.

Our postal address in USA is
1912 NW 94 Ave. 
Miami, FL 33172
United States

Our address in Brazil is
Rua Candelária, 672 Centro
Indaiatuba, SP 13330-180
Brazil


Our phone numbers (11am to 9pm UTC - MON-FRI)
USA: +1 (786) 397-7698
BRA: +55 (19) 3017-0033


Our e-mail address is
sales@radiohausamerica.com

 

In summary, we respect your privacy and keep your personal information secure
We do not share your private information with any outside organization except to facilitate the processing and delivery of an order that you placed with us.  Our site's registration form asks you to give us contact information, including your billing address, shipping address, credit card information, and email address. We use the information provided to facilitate the current and any subsequent orders.  We employ other companies and individuals to occasionally perform functions on our behalf. Examples include fulfilling orders (drop shipments, magazine subscriptions) delivering packages (i.e. UPS, FedEx, and USPS), and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.


In detail
For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number. Once we use Paypal services to process payments, we do not collect credit card data.

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website, to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change respecting the Website.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site, customize Web page content based on visitors' browser type or other information that the visitor sends.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail to sales@radiohausamerica.com.

You may receive periodic mailings from us with information on new products and services or upcoming events in your postal address. If you do not wish to receive such mailings, please let us know by calling us at the number provided above or writing to us at the above e-mail address. Please provide us with your exact name and address. 

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses.  If you are concerned about how your information is used, you should check back at our Web site periodically.

Upon request we provide site visitors with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them and contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by e-mail us at the above address. Also, customers are able to access all information about their past purchases or about their account. Just login in our website www.radiohausamerica.com and click on "My Orders" or "My Account".

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, transaction information. Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number or writing to us at the above address.

With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server that will be indicated by a lock in your web browser.  We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

 

On-line support
Available Monday to Friday 11 AM to 9 PM (UTC time). 

By phone:
USA: +1 (786) 397-7698
BRA: +55 (19) 3017-0033

 

Radiohausamerica


 

 


Online chat
Available in our website.

E-mail
sales@radiohausamerica.com

 

Exchanges & Returns
Our Return policy
If you need to return your merchandise for any reason, please notify RadiohausAmerica within 10 days of receipt. You can do this by sending e-mail to sales@radiohausamerica.com.

Wait for our authorization and information of how to proceed to return your product.
 

General Return Policy: 

  • Items must be in new condition.
  • Item must be returned within ten (10) days after your notification.
  • All returns must be 100 percent complete and contain ALL original manufacturer boxes, and manufacturer packing materials.
  • Returns must have original UPC codes on the manufacturer boxes and contain all manuals, blank warranty cards and other accessories and documentation that was originally provided by the manufacturer. 
  • Items Damaged in Transit: All damage claims must be reported to us within 10 days of receiving the merchandise.  Please save all of the shipping boxes if the item(s) were damaged in shipping.  The shipping companies (UPS/FedEx) will come out to inspect the merchandise and the boxes in which they were shipped.
  • Please call or email our customer service department for any Damaged / Defective items and we will work to make sure the problem is promptly resolved.
  • You are responsible for the return shipping unless the item is damaged or defective.
  • Items returned that are not in the original manufacturer packaging are subject to a minimum 15% restocking fee.
  • Please allow approximately 10 business days for your return to be processed once it has arrived at our warehouse.
  • All return freight charges are the responsibility of the customer.

 

Secure shopping
In our website, user information is always protected by SSL security certificate 256bit, with the most advanced internet data protection technology. Where data is requested you will be redirected to a secure environment.

 

General conditions:

All products sold by RadiohausAmerica are provided with guarantees that the count from the date of shipment of the product, as detailed below:
 

Warranty

  • New equipment, transceivers and receivers: 1 year
  • New equipment as antenna tuners, antennas, batteries, chargers, power supplies and other accessories for all brands: 6 months
  • Rechargeable batteries (even if supplied with the equipment) is guaranteed for 6 months.


The obligation of RadiohausAmerica is restricted to manufacturing defects duly observed by our technical. The guarantee will lose its effect if it is found that the equipment was used in violation of the instruction manual or outside of the required technical standards. In the case of rechargeable batteries, the guarantee only applies as long as we find that they were loaded in original charger and respecting load times specified by the manufacturers.

In the case of transceivers, receivers and other devices that have a serial number, you will receive a certificate of guarantee in Radiohaus letterhead which will include your name and the serial number of equipmento. If you need any repair or servicing, read, fill out and print the Technical Support Form. Securely pack the product (preferably in its original packaging) and send to our address in Brazil or USA.

If you need assistance, send the Product Warranty Certificate and the equipment along with the Technical Assistance Form:

 

Radiohaus Radiocomunicação (Brazil)
(Product purchased from Radiohaus America)
Caixa Postal, 260
CEP 13330-970
Indaiatuba, SP

 

Radiohaus America (USA)
1912 NW 94 Ave. 
Miami, FL 33172
United States

 

All shipping costs is customer´s responsibility.

 

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