Privacy & Security

RadiohausAmerica.com is strongly committed to preserve the privacy and ensure the security of our customers. 

You can be confident when purchasing from us. Our website uses SSL 256 bit security and all payments are processed through PAYPAL. We do not store any financial information such as credit card numbers.

Below is our privacy statement:
 

In summary, we respect your privacy and keep your personal information secure

We do not share your private information with any outside organization except to facilitate the processing and delivery of an order that you placed with us.  Our site's registration form asks you to give us contact information, including your billing address, shipping address, phone number and email address. We use the information provided to facilitate the current and any subsequent orders. We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders (drop shipments) and delivering packages (i.e. UPS, FedEx, and USPS). They have access to personal information needed to perform their functions, but may not use it for other purposes.
 

On-line support
Available Monday to Friday 11 AM to 9 PM (UTC time). 

By phone:
USA: +1 (835) 210-7479
BRA: +55 (19) 99838-2004

Online chat
Available in our website.

E-mail
sales@radiohausamerica.com

 

Exchanges & Returns
Our Return policy
If you need to return your merchandise for any reason, please notify RadiohausAmerica within 10 days of receipt. Please send an e-mail to sales@radiohausamerica.com.

Please wait for our contact on how to proceed to return your product. Returns are evaluated on a case by case basis.
 

General Return Policy: 

• Items must be in new condition.
• Item must be returned within ten (10) days after receipt of merchandise.
• All returns must contain all original manufacturer boxes, manuals, manufacturer packing materials, etc.
• Please call or email our customer service department for any Damaged/Defective items and we will work to make sure the problem is promptly resolved.
• Items returned for reasons other than being damaged or defective are subject to a 15% restocking fee.
• Please allow approximately 10 business days for your return to be processed once it has arrived at our warehouse.
• All return freight charges are the responsibility of the customer unless the item is damaged or defective.

 

Secure shopping
In our website, user information is always protected by SSL security certificate 256bit, with the most advanced internet data protection technology. Whenever data is requested, you will be redirected to a secure environment.

 

Limited Warranty

• Transceivers and receivers: 1 year
• New equipment, such as antenna tuners, antennas, batteries, chargers, power supplies and other accessories for all brands: 6 months
• Rechargeable batteries (even if supplied with the equipment) is guaranteed for 6 months.

The obligation of RadiohausAmerica is restricted to manufacturing defects duly observed by our technician. The warranty will lose its effect if it is found that the equipment was used in violation of the instruction manual or outside of the required technical standards. In the case of rechargeable batteries, the warranty only applies as long as we find that they were charged using the origial charger and respecting charging times specified by the manufacturers.