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Questions and information

"Dear Customer,

You are the main reason and incentive for our work, so we always will endeavor to meet your needs quickly and efficiently. Below you can find important information about our security procedures, warranty, exchanges and returns, etc., based on US legislation which we are subject and the principles of common sense and customer satisfaction.

Be absolutely sure we always will strive our best efforts to do a good deal and feel satisfied and motivated to return to shop with us.

In case of any problems, questions, complaints or suggestions, please contact me directly. I will be glad to assist you. 

My email is erwin@RadiohausAmerica.com

Erwin Hübsch Neto, PY2QI / KK4CGD
President RadiohausAmerica.com "

 

 

Privacy and Security

RadiohausAmerica.com is strongly committed to preserving the privacy and ensuring the security of our customers. This privacy statement lets you know about our policies for the collection and use of information about you and your transactions with us.

This is the web site of Nextronic Export, Inc. dba www.radiohausamerica.com.

Our postal address
2061 NW 112th Ave. Unit 145
Miami, FL 33172

Our phone numbers
USA: +1 (786) 397-7698
BRA: +55 (19) 3017-0033


Our e-mails
vendas@radiohausamerica.com
sales@radiohausamerica.com

In summary, we respect your privacy and keep your personal information secure
We do not share your private information with any outside organization except to facilitate the processing and delivery of an order that you placed with us.  Our site's registration form asks you to give us contact information, including your billing address, shipping address, credit card information, and email address. We use the information provided to facilitate the current and any subsequent orders.  We employ other companies and individuals to occasionally perform functions on our behalf. Examples include fulfilling orders (drop shipments, magazine subscriptions) delivering packages (i.e. UPS, FedEx, and USPS), and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

In detail
For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number. Once we use Paypal services to process payments, we do not collect credit card data.

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website, to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change respecting the Website.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site, customize Web page content based on visitors' browser type or other information that the visitor sends.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail to service@radiohausamerica.com.

You may receive periodic mailings from us with information on new products and services or upcoming events in your postal address. If you do not wish to receive such mailings, please let us know by calling us at the number provided above or writing to us at the above e-mail address. Please provide us with your exact name and address. 

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses.  If you are concerned about how your information is used, you should check back at our Web site periodically.

Upon request we provide site visitors with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them and contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by e-mail us at the above address. Also, customers are able to access all information about their past purchases or about their account. Just login in our website www.radiohausamerica.com and click on "My Orders" or "My Account".

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, transaction information. Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number or writing to us at the above address.

With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server that will be indicated by a lock in your web browser.  We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

California Privacy Rights
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year.

 

On-line support
(available Monday to Thursday 11 AM to 3 PM and 4:30 PM to 9 PM (GMT time). Friday from 11 AM to 3 PM and 4:30 PM to 8 PM (GMT time)

By phone:
USA: +1 (786) 397-7698
BRA: +55 (19) 3017-0033

 

Radiohausamerica


 

 


Online chat
Available in our website.

E-mail
service@radiohausamerica.com or vendas@radiohausamerica.com

 

Exchanges & Returns
Our Return policy
If you need to return your merchandise for any reason, please notify RadiohausAmerica within 10 days of receipt. You can do this by sending e-mail to service@radiohausamerica.com.

Wait for our authorization and information of how to proceed to return your product to our warehouse.

ATTENTION: If you are resident in Brazil, to facilitate the procedures of exchange and return we can accept that the goods are sent to the Radiohaus address in Indaiatuba, SP, Brazil. This condition will only be accepted if the purchased product arrived with damage caused by transport (only when sent by us directly from the US to Brazil by FedEx, UPS or USPS) or manufacturing defect. This condition does not apply if the product has been delivered in an address in the United States (friends house, hotels, etc.).


General Return Policy: 

  • Items must be in new condition.
  • Item must be returned within ten (10) days after your notification.
  • All returns must be 100 percent complete and contain ALL original manufacturer boxes, and manufacturer packing materials.
  • Returns must have original UPC codes on the manufacturer boxes and contain all manuals, blank warranty cards and other accessories and documentation that was originally provided by the manufacturer. 
  • Items Damaged in Transit: All damage claims must be reported to us within 10 days of receiving the merchandise.  Please save all of the shipping boxes if the item(s) were damaged in shipping.  The shipping companies (UPS/FedEx) will come out to inspect the merchandise and the boxes in which they were shipped.
  • Please call or email our customer service department for any Damaged / Defective items and we will work to make sure the problem is promptly resolved.
  • You are responsible for the return shipping unless the item is damaged or defective.
  • Items returned that are not in the original manufacturer packaging are subject to a minimum 15% restocking fee.
  • Please allow approximately 10 business days for your return to be processed once it has arrived at our warehouse.
  • All return freight charges are the responsibility of the customer.

 

Secure shopping
In our website, user information is always protected by SSL security certificate 256bit, with the most advanced internet data protection technology. Where data is requested you will be redirected to a secure environment.

 

Warranty
ATTENTION: If you are resident in Brazil, the guarantee offered by RadiohausAmerica for products purchased through our site in the United States and that have been sent to your address in the United States or Brazil, may be required in Brazil. RadiohausAmerica guarantee the product against manufacturing defects in Brazil, as terms and conditions detailed below.

 

General conditions:

All products sold by RadiohausAmerica are provided with guarantees that the count from the date of shipment of the product, as detailed below:

  • New equipment, transceivers and receivers Icom: 3 years
  • New equipment, transceivers and receivers of other brands: 2 years
  • New equipment as antenna tuners, antennas, batteries, chargers, power supplies and other accessories for all brands: 2 years
  • Rechargeable batteries (even if supplied with the equipment) is guaranteed for 6 months.


The obligation of RadiohausAmerica is restricted to manufacturing defects duly observed by our technical. The guarantee will lose its effect if it is found that the equipment was used in violation of the instruction manual or outside of the required technical standards. In the case of rechargeable batteries, the guarantee only applies as long as we find that they were loaded in original charger and respecting load times specified by the manufacturers.

In the case of transceivers, receivers and other devices that have a serial number, you will receive a certificate of guarantee in Radiohaus letterhead which will include your name and the serial number of equipmento. If you need any repair or servicing, read, fill out and print the Technical Support Form. Securely pack the product (preferably in its original packaging) and send to our address in Brazil or USA.

If you need assistance, send the Product Warranty Certificate and the equipment along with the Technical Assistance Form:

 

Radiohaus Radiocomunicação (Brazil)
(Product purchased from Radiohaus America)
Caixa Postal, 260
CEP 13330-970
Indaiatuba, SP

 

Radiohaus America (USA)
2061 NW 112th Ave. Unit 145
Miami, FL 33172
 

All shipping costs is customer´s responsibility.

 

IMPORTANT INFORMATION:
As a website and a company established in the United States, RadiohausAmerica.com (belonging to Nextronic Export, Inc.), follows and respects the laws of the United States of America with regard to e-commerce and consumer rights, which can be different from what is practiced in Brazil. We are always available to answer your questions through our service channels.

 

Highlights
Information
Compra Segura
Institutional
Questions and information
Shopping
Customer service
Sales, questions and information: sales@radiohausamerica.com
Payment methods
© 2017 Radiohaus America
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